Snyder Pet Services
POLICIES
Clear Expectations Create Better Care
These policies are here to protect your pet, your home, and the consistency of care I provide. Theyre shared upfront so everyone knows what to expect
My goal is to provide calm, reliable, and consistent care for every pet I work with.
Clear policies help make that possible by setting shared expectations, reducing misunderstandings, and ensuring I can show up fully for each visit.
By requesting care, you acknowledge and agree to the policies outlined below.
Meet & Greets
A meet & greet is required for all new clients. This allows us to confirm that I'm a good fit for your pet's needs and that expectations are aligned on both sides.
Good to Know​
-
Meet & greets are scheduled in advance
-
Care cannot begin without a completed meet & greet
-
Additional meet & greets may be required if care has not occured within the past year
A meet & greet is required for all new clients. This allows us to confirm that I'm a good fit for your pet's needs and that expectations are aligned on both sides.
Scope of Care
My services are designed around routine-based, in-home care. I focus on safety, stress-free, positive, and predictable visits.
Please Note
-
I do not offer overnight or house-sitting services
-
Visits are not training sessions or high-intensity exercise
-
I do not provide services outside of my listed service area
-
Tasks outside the agreed scope of care may not be accommodated
Communication
Clear communication is important to me, and I strive to keep clients informed without overwhelming them.
What you Can Expect
-
Visit updates sent after each check-in
-
Notes on behavior, appetite, and general well-being
-
Timely responses during business hours
Please Note
-
Non-urgent messages received outside of business hours may be answered the next business day
-
Emergency situations will always take priority
Home Access & Keys
Clients are responsible for providing reliable access to their home for all scheduled visits.
Important
-
Working keys via lockbox access or codes must be provided before care begins
-
If access issues prevent entry, the visit may still be charged
Pet Health & Safety
Your pet's safety is always my top priority
Requirements
-
Pets must be up to date on vaccinations as recommended by your veterinarian
-
Any medical conditions, behavioral concerns, or medication instructions must be disclosed before care
-
Aggressive or unsafe behavior must be communicated in advance
Please Note
I reserve the right to discontinue services if a situation becomes unsafe for myself or the pet
Cancellations & Schedule Changes
I understand that plans change. Advance notice allows me to manage my schedule responsibly. Same-day cancellations impact scheduling and availability, as time has already been reserved specifically for your pet.
Please Note
​​​​​
-
If a same-day cancellation occurs and only one visit was scheduled for that day, the visit will still be charged in full.
-
If a same-day cancellation occurs on a day with multiple scheduled visits, the next upcoming visit will be charged. Any remaining visits for the booking will be refunded or not charged, unless the booking falls on a holiday.
-
Holiday bookings are non-refundable once the booking has begun, including same-day cancellations, due to limited availability and high demand
This policy helps ensure fair scheduling and allows me to continue providing reliable, professional care to all clients.
Holidays & Peak Demand
Holiday periods are in high demand and require additional planning
Important
-
Holiday rates may apply
-
Booking windows may close earlier than usual
-
Availability is limited and not guaranteed with a confirmed booking
Booking & Payment
Services are considered confirmed once booking details and payment are completed through the agreed platform
Please Note
-
Unpaid or unconfirmed requests do not reserve dates
-
Pricing and policies apply consistently to all clients
Photo & Media Use
During visits, I may take photos or short videos of your pets to share updates with you or for general business purposes, such as posting on my website or social media pages.
​
Unless you let me know otherwise, by booking services with Snyder Pet Services LLC, you grant permission for these images to be used for marketing and promotional purposes. Pets will never be identified by full names, and photos are always shared respectfully and professionally.
​
If you prefer that photos or videos of your pet not be used publicly, just let me know in writing at any time. I'm happy to honor that request, no questions asked.
Policy Acknowledgment
By requesting and booking services, you acknowledge that you have read, understand, and agree to these care policies.