Snyder Pet Services
POLICIES
Clear Expectations Create Better Care
These policies are here to protect your pet, your home, and the consistency of care I provide. They're shared upfront so everyone knows what to expect.
My goal is to provide calm, reliable, and consistent care for every pet I work with.
Clear policies help make that possible by setting shared expectations, reducing misunderstandings, and ensuring I can show up fully for each visit.
By requesting care, you acknowledge and agree to the policies outlined below.
Meet & Greets
A meet & greet is required for all new clients. This allows us to confirm that I'm a good fit for your pet's needs and that expectations are aligned on both sides.
Good to Know:
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Meet & greets are scheduled in advance
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Care cannot begin without a completed meet & greet
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Additional meet & greets may be required if care has not occurred within the past year
A meet & greet is required for all new clients. This allows us to confirm that I'm a good fit for your pet's needs and that expectations are aligned on both sides.
Scope Of Care
My services are designed around routine-based, in-home care. I focus on safety, stress-free, positive, and predictable visits.
Please Note:
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I do not offer overnight or house-sitting services
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Visits are not training sessions or high-intensity exercise
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I do not provide services outside of my listed service area
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Tasks outside the agreed scope of care may not be accommodated
Communication
Clear communication is important to me, and I strive to keep clients informed without overwhelming them.
What You Can Expect:
Please Note:
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Visit updates sent after each check-in
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Notes on behavior, appetite, and general well-being
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Timely responses during business hours
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Non-urgent messages received outside of business hours may be answered the next business day
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Emergency situations will always take priority
Home Access & Keys
Clients are responsible for providing reliable access to their home for all scheduled visits.
Important:
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Working keys via lockbox access or codes must be provided before care begins
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If access issues prevent entry, the visit may still be charged
Pet Health & Safety
Your pet's safety is always my top priority
Requirements:
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Pets must be up to date on vaccinations as recommended by your veterinarian
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Any medical conditions, behavioral concerns, or medication instructions must be disclosed before care
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Aggressive or unsafe behavior must be communicated in advance
Please Note:
I reserve the right to discontinue services if a situation becomes unsafe for myself or the pet
Cancellations & Schedule Changes
I understand that plans change. Advance notice allows me to manage my schedule responsibly.
Early Returns & Account Credits
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Clients using PetPocketbook AutoPay are invoiced after services are completed, so you are only charged for visits that are actually provided.
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For prepaid Venmo payments, any unused visits will be applied as a credit to your account and may be used toward future services.
This policy helps ensure fair scheduling and allows me to continue providing reliable, professional care to all clients.
Holiday Pricing & Cancellation
To ensure availability during high-demand travel periods, a holiday surcharge of $10 per visit applies on the following dates:
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New Year's Eve (December 31)
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New Year's Day (January 1)
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Easter Sunday
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Memorial Day
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Independence Day (July 4)
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Labor Day
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Thanksgiving Day
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Black Friday (Day after Thanksgiving)
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Christmas Eve (December 24)
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Christmas Day (December 25)
Holiday pricing reflects peak scheduling demand and limited availability during these travel periods. Select surrounding dates may also be subject to holiday rates when demand is exceptionally high.
Holiday availability fills quickly, and advance booking is strongly recommended to secure your preferred visit times.
Holiday reservations block dedicated time in the schedule and often require turning away other clients. We appreciate your understanding and advance planning during these peak periods.
Booking & Payment
For regular (non-holiday) bookings, payment is required at least 24 hours before your booking starts to secure your spot.
Holiday bookings require payment 7 days before the booking starts.
Payment Options
For simplicity, I enroll all clients in PetPocketbook AutoPay, which allows invoices to be paid securely through the app. Please note that PetPocketbook applies a 5% processing fee to payments made through the platform.
Invoices are generated after services are completed and are automatically processed through AutoPay on the following Monday for visits completed during the previous week.
If you would prefer to pay by Venmo instead, that's absolutely fine. Venmo payments simply need to be received before services begin.
Photo & Media Use
During visits, I may take photos or short videos of your pets to share updates with you or for general business purposes, such as posting on my website or social media pages.
Unless you let me know otherwise, by booking services with Snyder Pet Services LLC, you grant permission for these images to be used for marketing and promotional purposes. Pets will never be identified by full names, and photos are always shared respectfully and professionally.
If you prefer that photos or videos of your pet not be used publicly, just let me know in writing at any time. I'm happy to honor that request, no questions asked.
Third-Party Access Policy
During an active booking, Snyder Pet Services LLC is responsible only for the services scheduled and performed by us.
If the clients allows any other individual to access the home or property during the booking-included but not limited to family members, friends, neighbors, house cleaners, contractors, or other pet care providers- Snyder Pet Services LLC is not responsible for:
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Lost, stolen, or damaged personal property
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Missing items or changes to the condition of the home
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Pet escapes, injuries, or behavioral incidents occurring outside of our scheduled visit times
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Any issues caused by interference, miscommunication, or actions of third parties
For Safety, consistency, and accountability, clients are strongly encouraged to limit home access to Snyder Pet Services LLC during active bookings whenever possible.
Pet Injury & Liability Disclaimer
Snyder Pet Services LLC takes reasonable precautions to provide attentive and responsible care. However, clients acknowledge that pets may behave unpredictably and that certain risks are inherent in pet care.
Snyder Pet Services is not responsible for injury, illness, escape, or death of pets resulting from, but not limited to:
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Pre-existing medical conditions or age related health issues
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Undisclosed behavioral concerns or aggression
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Normal pet behavior (including chewing, scratching, or jumping, fighting)
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Acts or omissions of third parties
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Environmental, household, or property hazards beyond our control
Clients agree that they assume full responsibility for risks associated with their pet's health, behavior, and environment and release Snyder Pet Services LLC from liability except in cases of proven negligence.
Policy Acknowledgment
By requesting and booking services, you acknowledge that you have read, understand, and agree to these care policies.